User Experience & ROI

Here is the best example, no actually the proof of ROI from good user experience and need for upfront investment in UI Design. Need I say more?

100% growth from the peak of recession till now, when things are turning around
1000% growth in the last 10 years.
Check it out for the last 20 years and get surprised

Customer Experience, Social Media & Revenge

Well...! In just about 2 months, 5 million people have seen it and understood the power of social media and the damage it can cause to a mighty organization with poor customer service (Dejavu again!) Hope the companies will wake up and understand the power of online media and the real meaning of customer experience.